#BeX: Methods (The “How”) Versus Results (The “What”)

Results and MethodsYour method or process of getting things done is as important, if not more important, than the end result. When you rely on others to accomplish results, the process you use, the actions you take, and the communication style you utilize – all speak of you, and therefore your personal brand. Often, up-and-coming leaders fail early in their career due to a lack of focus on the methods they use to drive results. They often leave shattered relationships, broken individuals, burnt-out team members, and an overall bad taste in the mouths of work colleagues. When you are simply checking boxes and moving so fast that you are running over your team in order to accomplish results, you risk losing their future support. In the corporate world, this means recognizing that finance, supply chain, marketing, operations, human resources, and legal teams (to name a few) are there to support you on the project or sales team. They will operate even more effectively with you if you treat them with respect and appreciation throughout the process of getting things done. This approach is the only way to get things done in the long-term. In the short-term, investing in relationships that are founded on communication, collaboration, and trust is the best way to ensure that the process moves efficiently. This ensures that hand-offs take place quickly and that there is full alignment on the approach to getting things done. If you burn out your support teams and sever relationships with individuals over one project, don’t expect them to be there for you on the next one.

First impressions can make or break a deal. If your expectations for others are all about the results as opposed to the people and process needed to get there, you will ultimately fail within a large organization. Your actions and behaviors will be remembered and shared with others. And your ultimate career path within an organization may be limited based on how you treat others along the way.


◙◙ Check Yourself: The best way to know how you are doing is to ask others. What would you improve? What would you change? What could you modify to ensure the long-term success of relationships that make business happen? Do your team and your support organization feel part of the process – part of your team? Are they actively engaged in meetings, discussions, and working sessions? Do they openly offer their ideas and opinions to you? Are you open to listening? Do others think you are? ◙◙ Celebrate Wins: The best way to show others how much you appreciate them is to celebrate wins together. Winning fuels momentum. And recognizing great effort is a way to fuel your team and the larger organization. As a leader, recognizing methods as wins is as important as recognizing the achievement of the end result. If you, as the leader, highlight best practices in process, approach, and methodology, others will understand, recognize, and follow. Highlight extraordinary performance in global communications and messages, detailing the specific business challenge addressed, actions taken, and the qualitative and quantitative results achieved. Recognize extraordinary support in a project, pursuit, or initiative. The simple act of publicly recognizing extraordinary performance is an inexpensive method to reward and encourage.

Bottom Line: How you choose to get it done may matter more than what you get done.